Housing Watch: The year of buyer education
As we settle into the new financial year, we should brace ourselves for a period of stability within the new-build market, rather than a considerable surge in activity. With fewer units anticipated, yet competition among developers hotter than ever, focus must shift towards how brokers can maximise opportunities with prospective customers. Typically, mortgage brokers convert one in every four new-build leads to reservation — but what then happens to the other three? By putting these customers to one side, we’re missing out on additional lead-generation opportunities, and it’s this pipeline that we need to make the most of. Nurturing prospective customers is vital By digging a little deeper into these customers’ initial enquiries, we can uncover their specific challenges and aspirations, providing them with tailored solutions that can help turn their homeownership dreams into a reality. Reasons for optimism The need to get more buyers into the new-build market comes against a backdrop of concerning figures, with 2024 marking the lowest level of new-home approvals in a decade, according to the latest Housing Pipeline Report from the Home Builders Federation, based on data from Glenigan. Furthermore, 17,000 affordable homes remain stalled due to existing Section 106 agreements, further impacting the pace of new construction, the Home Builders Federation found. It’s up to us to influence developers and lenders to innovate With several lenders now enabling customers to borrow beyond the standard 4.5 times income, all eyes continue to be on the high-LTV landscape, and we’ll wait with bated breath to see what comes from the Financial Conduct Authority’s review this summer. Despite these figures, there’s a sense of optimism fuelled by increased lender collaboration. We’re finally witnessing a genuine shift as lenders offer more innovative products (such as low-deposit solutions) and more flexible criteria, taking additional income streams into consideration and overlooking minor credit issues for straightforward cases. Crucial demographic The current generation of prospective first-time buyers remains a crucial demographic for us to tap into, with more renters than ever expressing a desire to buy. In fact, research suggests that a third (33%) of first-time buyers think now is a good time to purchase a property, almost double the number a year ago. By remaining proactive, we can turn more prospective customers into leads However, around two-thirds of aspiring buyers consider the biggest barriers to homeownership to be the affordability of monthly mortgage repayments and building a deposit, Building Societies Association analysis found. That’s where the value of a new-build broker comes into its own, debunking the myths around homeownership to empower more buyers onto the property ladder. Many hats A new-build broker wears many hats, acting as a go-between for the customer and the developer. We position ourselves as problem solvers, identifying the right financial pathways to secure the right deal for our customers’ circumstances, and we navigate the financial complexities that facilitate the purchase. Incentives are key to this, and it’s up to us to influence developers and lenders to innovate, giving our customers more choice than ever. Despite the figures, there’s a sense of optimism fuelled by increased lender collaboration With this in mind, we should encourage more developers and lenders to engage with the latest market innovation that supports aspiring first-time buyers, as recent product launches specifically geared to their needs and pain points have seen considerable uptake. This must be the year of buyer education, ensuring everyone is aware of the evolving range of solutions and the often-significant criteria changes that can be the key to transitioning from renting to homeownership. Nurturing prospective customers is absolutely vital to achieving this, alongside the understanding that every single customer you come across has the same end goal — albeit on different timelines. Focus must shift towards how brokers can maximise opportunities with prospective customers It’s essential to foster a continuous relationship with prospective customers who aren’t ready to move forward in their homebuying journey. Ongoing communication will help shift their mindset to realise that they can become homeowners sooner than they may think. By remaining proactive and continuously offering them relevant solutions that align with their specific needs, we can turn more prospective customers into leads, and get more people into the new-build market. Felicity Barnett is lender operations manager at Mortgage Advice Bureau This article featured in the May 2025 edition of Mortgage Strategy. If you would like to subscribe to the monthly print or digital magazine, please click here. The post Housing Watch: The year of buyer education appeared first on Mortgage Strategy.